Terms of service for the Social Relay API.
These terms govern use of the multi-tenant social publishing Service: API keys, acceptable use, prepaid tokens, third-party network dependencies, liability limits, and contact for legal notices.
Last updated: 2026-08-05
These terms govern access to and use of Social Relay websites, APIs, and related services (the “Service”) operated by Third Shift Group LLC (“we”, “us”). By creating an account, using an API key, or otherwise accessing the Service, you agree to these terms on behalf of the organization you represent (“Customer”).
1. The Service
Social Relay provides a multi-tenant API that enables Customer to connect end-customer social accounts (launch networks: Facebook, Instagram, LinkedIn) and publish content through Customer’s software. Features may change during early product stages. We may offer sandbox modes that do not call live network APIs.
2. Accounts and API keys
- Customer is responsible for safeguarding platform API keys and Entra-assigned operator access.
- Keys must not be embedded in public clients (browsers, mobile apps, public repositories).
- Customer must promptly rotate keys if compromise is suspected.
- We may suspend keys that threaten the security or integrity of the Service.
3. Customer content and end users
Customer is solely responsible for content submitted to the Service, for obtaining all rights and consents from end users, and for compliance with Meta, LinkedIn, advertising, privacy, and consumer laws. Customer must not use the Service to publish unlawful, deceptive, harassing, or infringing content, malware, or spam.
4. Acceptable use
Customer will not:
- Probe, scan, or load-test the Service without prior written consent
- Circumvent rate limits, multi-tenant isolation, or authentication
- Resell raw access to the Service in violation of network platform policies
- Interfere with other customers’ use of the Service
5. Prepaid tokens
- Billable actions consume prepaid tokens according to the published rate card.
- Tokens are usage credits for the Service, not cash, stored value redeemable for cash, or securities.
- Unused tokens may expire if stated at purchase or in a separate order form; early-access credits may be discretionary.
- We may refuse or reverse credits obtained through error or abuse.
6. Third-party networks
Publishing depends on third-party social networks. Their outages, policy changes, app review decisions, rate limits, or account restrictions may cause delayed, partial, or failed posts. We are not liable for upstream network decisions. Partial success across networks is an expected operational outcome.
7. Intellectual property
We retain all rights in the Service, documentation, and brand. Customer retains rights in Customer content. Customer grants us a limited license to process content solely to provide the Service.
8. Confidentiality
Each party will protect the other’s non-public information with reasonable care and use it only for performing under these terms, except for information that is public, independently developed, or required to be disclosed by law.
9. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA. OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID BY CUSTOMER TO US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE CLAIM (OR ONE HUNDRED U.S. DOLLARS IF NO FEES WERE PAID).
11. Indemnity
Customer will defend and indemnify us against claims arising from Customer content, end-user disputes, or Customer’s violation of law or network policies.
12. Suspension and termination
Either party may terminate for material breach not cured within thirty days of notice. We may suspend the Service immediately for security risk, nonpayment, or legal requirement. Upon termination, Customer’s right to access the API ends; sections that by nature should survive will survive.
13. Changes
We may update these terms by posting a revised version with a new “Last updated” date. Continued use after the effective date constitutes acceptance, except where mandatory law requires explicit consent.
14. Governing law
These terms are governed by the laws of the State of North Carolina, USA, excluding conflict of law rules, unless a signed order form states otherwise. Courts in North Carolina have exclusive jurisdiction, subject to mandatory consumer protections where they apply.